Booking terms

1. Who we are

The Komeuta Rice & Song Cruise is operated by Komeuta Marine Travel Ltd (United Kingdom), company number 14839201. Registered office: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom.

2. Booking requests

A request sent from the tickets page is not a booking and not a contract. A manager contacts you to confirm the details. Your booking is confirmed only when you have our written confirmation and we have received your payment: the full price or the deposit (see section 5).

3. Prices and what is included

Prices are fixed, per person, in US dollars, for the whole 8-night voyage, and depend on the cabin class and the ticket. The cruise + casino ticket is the cruise price plus a casino fee of $119 per person. Nothing extra is charged at the casino door.

Included in both tickets

Cabin accommodation, meals according to the programme, basic transfers where stated, port fees, and four hotel nights at the stops (two in Phu Quoc, two in Sihanoukville).

Not included (paid separately)

Shore excursions (including the street-food walks), extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.

4. Casino ticket and age rules

• The cruise + casino ticket is only for adults aged 18 or over. Every guest on a casino ticket must be 18 or older.
• Valid photo ID is checked at boarding and at every casino door. Without valid ID, entry is refused. If your age cannot be proved, or entry is refused, the casino fee is refunded in full within 5 working days.
• There are 80 casino tickets per voyage. They are sold only before departure and cannot be bought on board.
• A cruise ticket does not give access to the onboard casino.
• The partner hotel casinos are open to all adult passengers and follow local rules. In Phu Quoc, only holders of a foreign passport are admitted.
• You can ask to be excluded from the onboard casino at any time. See responsible gaming.

5. Payment

No payment is taken on this website. You can choose one of two options:

• Option A: full payment within 3 working days after booking.
• Option B: a 30% deposit at booking, and the balance 30 days before departure.
• If you book less than 30 days before departure, only option A applies.
• Payment methods: bank card (Visa, Mastercard) or bank transfer. In some cases, PayPal, Apple Pay or Google Pay.

6. Cancellation and changes

If you cancel a confirmed booking:

• More than 60 days before departure: full refund minus a 5% administration fee.
• 30 to 60 days before departure: 30% of the price is retained.
• Less than 30 days before departure: 70% to 100% of the price is retained.

If we cancel the cruise or make a material change to the route through our own fault, we offer you either an alternative cruise of equal value or a full refund within 14 days. No compensation above the amount you paid is provided, unless the consumer law of your country requires it.

The itinerary can also change because of weather, port authority decisions or other operational reasons. All times are local.

7. Passports and visas

Every passenger needs a valid passport that expires no earlier than 6 months after the return date. You arrange visas, entry permits and other documents yourself. We are not liable if entry is refused because documents are missing. Check the current entry requirements on the official websites of the consulates of Vietnam and Cambodia no later than 30 days before departure.

8. Liability

We are not liable for indirect losses, lost profit or moral damage. Our liability is limited to the amount you paid for the specific booking, except in cases of intent or gross negligence.

9. Complaints

Send complaints to [email protected], with your booking reference.

10. Law and disputes

These terms are governed by the laws of England and Wales. Disputes are decided by the courts of England and Wales.

11. Contact

Questions about these terms: [email protected] or +44 55 7044 8321, 09:00–17:30 UK time. See also the contact page and the privacy policy.