Questions & answers
Before you sail
Short answers to the questions guests ask most. Something missing? Contact a manager.
Who can enter the casinos?
Only adults aged 18 or over. Valid photo ID is checked at the casino door. If your age cannot be proved, or entry is refused, the casino fee is refunded in full within 5 working days. The onboard Komeuta Casino is only for guests with a cruise + casino ticket. The partner hotel casinos at the stops are open to all adult passengers; in Phu Quoc, only to holders of a foreign passport.
What happens if I answer “No” to the 18+ question?
We cannot issue a casino ticket. You can still request a cruise ticket without casino access. It includes all food and music programmes and the hotel nights.
Can I buy a casino ticket on board?
No. Casino tickets are sold only before departure, and there are 80 per voyage. A cruise ticket cannot be upgraded on board.
Are the hotel nights included?
Yes. The four hotel nights (2 in Phu Quoc, 2 in Sihanoukville) are included in both tickets. See partner hotels.
What is included in the price?
Both tickets include cabin accommodation, meals according to the programme, basic transfers where stated, port fees and four hotel nights at the stops. Not included: shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.
What shore excursions are there?
Each port has a programme: a seafood market walk in Vung Tau, a pepper farm visit and the night market in Phu Quoc, and a beach market and a temple visit in Sihanoukville. Street-food walks with a local guide run at every port. Shore excursions are not included in the ticket price: they are booked and paid separately, and the manager sends the programme with prices.
Can I cancel or change my booking?
More than 60 days before departure: full refund minus a 5% administration fee. 30 to 60 days before departure: 30% of the price is retained. Less than 30 days before departure: 70% to 100% is retained. See the booking terms.
How do I pay?
Nothing is paid on this website. Prices are fixed in US dollars per person. You choose one of two options. Option A: full payment within 3 working days after booking. Option B: a 30% deposit at booking, and the balance 30 days before departure. If you book less than 30 days before departure, only option A applies. You can pay by bank card (Visa, Mastercard) or bank transfer, and in some cases by PayPal, Apple Pay or Google Pay.
How does the manager contact me?
By the email or phone number you give in your request. You can also write to [email protected], call +44 55 7044 8321 (09:00–17:30 UK time) or see the contact page.
How do I make a complaint?
Write to [email protected] with your booking reference.
Which documents do I need?
A passport that expires no earlier than 6 months after the return date. You arrange visas and entry permits yourself. Check the current entry requirements on the official websites of the consulates of Vietnam and Cambodia no later than 30 days before departure. Bring your passport to the casinos too: ID is checked at the door.
Can children sail?
Yes. Children can join the Kids Cooking Club and all food and music programmes. No one under 18 is admitted to any casino, including as an observer.